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7-Day Refund Policy. Customers may request a refund within 7 calendar days of the original purchase date, subject to the terms below and any mandatory consumer rights that apply.
1. Refund request period
Customers may request a refund within 7 calendar days of the original purchase date.
2. How to request a refund
Send your request to support@getbasemedia.online. Include the email address used at checkout and, when available, the order or transaction reference.
3. Refund method
Approved refunds are returned to the original payment method. The time required for the credit to appear may depend on the customer's bank, card issuer or payment provider.
4. Digital access after refund
When a purchase is fully refunded, access to the associated digital product or members-only resource may be discontinued.
5. Mandatory consumer rights
Nothing in this policy is intended to limit mandatory rights that may apply under the consumer protection laws governing a transaction.
6. Contact
Refund questions may be sent to support@getbasemedia.online.
Last updated: August 2026.